Glaziers Tool: Glass repair software with AR visualizations and more

MOBILE APP (OPTIMIZED FOR TABLET) AND ADMIN PANEL

PRODUCT OVERVIEW

Glaziers Tools is a web application specifically designed to assist glaziers in managing their businesses more efficiently. To develop their platform and integrate advanced features, Glaziers Tools hired Imajine to create their innovative software solution.

Research

MVP Definition

Product Design

Web Development

Backend Development

Feature Prioritization

THE CHALLENGE

The glass repair industry has traditionally relied on paperwork to jot down measurements, create diagrams, and prepare estimates.

The team at Imajine was tasked with the conversion of the traditional, glass repair business process into a streamlined digital workflow that could be used by all stakeholders.

OUR DESIGN PROCESS

Design process

We started a thorough UX design process designed specifically for glaziers. Our team began by identifying potential users of the application and thoroughly analyzing their unique needs and challenges.

User focused design for glaziers

Using user-focused wire-flows, we created a smooth interaction journey from concept to implementation, ensuring that the design is both intuitive and efficient. This structured approach enabled us to organize information architecture and map out user flows specifically made to improve business management for glaziers, ultimately improving their overall experience with the platform.

Designing an intuitive UI for clear data management

The visual design of the Glaziers Tools platform was crafted to align with the brand’s identity and aesthetic, creating a cohesive look that resonates with glaziers.

Our primary focus was on organizing data effectively within the user interface, ensuring that information is presented clearly and intuitively. This approach allows users to manage their tasks with ease. Throughout the process, we moved from wire-framing to prototyping, prioritizing an intuitive design that enhances user experience and facilitates efficient business management.

OUR SOLUTION

A tablet optimized mobile app for filling out repair tickets linked with an admin dashboard to send finalized estimates

The GlaziersTool product allows for workers “in the field” to detect the corresponding glass diagram, submit measurements, sketch diagrams, take photos which are stored in the cloud, modify them with AR and take down digital notes. Meanwhile the web admin dashboard allows for customer service reps to submit final estimates to customers.

Management made easy

An asynchronous platform that integrates with various tools and services enables users to work anytime, anywhere, while enhancing staff management and fostering more effective communication within the company.

AR for Glass detection

Customized preview enhanced with AR integration for optimal client satisfaction. A detailed template system captures each customer’s needs, including technical drawings for precise specifications.

Estimations at a click

Users can create PDF documents for estimating projects for their clients directly through the 'Events' section. This ensures that all estimates are easily accessible and meet the specific needs of each client.

Feature highlight

Product detection via object recognition

Technicians can easily detect product type via object recognition and give customers an AR preview of the repair to be done.

Better customer experience that drives more sales

Using advanced AR, in the field workers can show customers an easy preview of how their new doors and/or windows would look like when it comes to frame and color.

Jobs

Glazier Tools has a list of all your current job tickets with various statuses such as pending, complete, submitted and much more.

AR details

The Glazier Tools team can ensure the client will receive the expected product with the AR glass piece detection integration.

Events/Reminders

The product allows a team to sync their calendar provider such as Microsoft Outlook or Google Calendar to create reminders for jobs/tickets.

Team

Manage your team. Add, remove and edit information, schedules and assign new projects and improve efficiency.

Settings

GlaziersTool allows you to save your designs and settings for future projects and modify permissions and edit employee’s profiles

PDF Generator

Web allows you to download a PDF with custom project specifications. Ready to send it to your clients.

ABOUT THE SOFTWARE DEVELOPMENT

Tecnologies

Our development plan was based on heavy research that would ensure top-tier product performance. The technologies were selected on criteria such as A. Information Safety, B. User Freedom + UX, C. App Performance, and D. Cost at Scale. The platform included API integrations such as Firebase for push notifications, Mux for livestream video, Stripe Connect for marketplace infrastructure, and Twilio for SMS.

Redux

Firebase

Mongo DB

Cronofy

React native

React native - mobile

Amazon Web Services

SenGrid

Unity

Node js

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We are excited to get to know more about your technical needs.

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